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OTCWholesale's Return Policy

While we hope that you’re always delighted with your order, we understand that there are occasions where you need to return items. We offer a 30-Day Return Policy for all unopened, unused and in new condition items. We cannot accept back any product that has been opened, has a broken seal or shows signs or tampering. Bath and Bedding items can only be returned if the product packaging has not been opened. Many items that we sell have awesome manufacturers who have warranties on their products. If an item is not working, please let us know and we would be happy to help you through the warranty process.

To get started on your return, simply fill out the form below to request a Return Merchandise Authorization Number (RMA #). If you have any trouble with the link or filling out the form, feel free to email and we would be happy to help.

Once you receive the RMA # and return address, ship the package back with the RMA # clearly on the label of the package. This will help to expedite the return process and ensure your package arrives in the Returns Department upon receiving it at our location. Packages are not accepted postage due, refused or return to sender for RMA package returns. The recipient is responsible for insuring the package so that the items arrive in new and unused condition. If for some reason a package comes back on our account or postage due this will delay the return process and the return shipping cost will be reduced from the refund. Please allow 7-10 days for processing your return once we have received it. Returns received without an RMA number will not be accepted and cannot be credited. All returns may be subject to an up to 20% restocking may be applied. Due to card processing restraints the return must be received within 30 days to be valid.

Returns are for unopened items only. If you try a product and are unsatisfied with the products performance in any way, please contact the manufacturer for compensation. For items that are defective or broken see the additional question regarding Warranties for additional information. Warrantee issues would be handled separately from Returns.

Request for a Return Merchandise Authorization (RMA) Number

When you're done press submit.

* First Name: *
* Last Name: *
* Email: *
* Order Number: *
* Items to Return: *
* Condition of Items: *
* Reason for Return: *
* I have read and understand OTCWholesale's Return Policy.
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Transcutaneous Electrical Nerve Stimulation (TENS)

TENS is a non-invasive, drug free method of controlling pain, which uses tiny electrical impulses sent through the skin to nerves in order to modify your pain perception. In most people it is effective in reducing or eliminating the pain.

Electronic Muscle Stimulation (EMS)

EMS works by sending electronic pulses to the muscle(s). This is achieved by sending low frequency electric pulses through muscle tissue causing them to gently contract. In this way the muscles are passively exercised and blood flow is increased

Galvanic Stimulators

Galvanic Stimulators use direct current, which creates an electrical field over the treated area. The positive pad works like ice, causing reduced circulation to the area under the pad. The negative pad works like heat, causing increased circulation.


IF sends small comfortable electrical impulses through your skin to work on deeper tissue stimulation. The sensation works to prevent pain signals from reaching the brain.


Infrared Light Therapy help the body by delivering specific light waveforms that increase circulation. Increasing circulation helps promote healing, lessen swelling, and helps in reducing pain.


Portable Ultrasounds give advanced pain relief using sonic stimulation of soft tissue cells. They generate pulsed, high frequency sound waves, which travel deep into the tissue, generating vasodilation. This helps increase blood flow to the treated area.


Russian stimulation uses medium frequencies to provide stimulation to muscle groups. This is used to reduce muscle spasms as well as for muscle strengthening. This method was created to produce maximal muscle strengthening effects.

Micro Current

Microcurrent Therapy uses extremely small amounts of electrical current (millionths of an amp) to help relieve pain and heal soft tissues of the body. The electrical current used in Microcurrent Therapy is so small that it is rarely felt.