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We appreciate the opportunity to answer your questions about our business. We hope you enjoy shopping at OTC Wholesale and find a convenient and money saving way to buy the things you need. Following are list of our most frequently asked questions:

We hope these answers are helpful and you may wish to visit our About Us page for more information on our company and business. Thank you for visiting OTCWholesale.


Why are your prices so low?

We are a distributor in South Florida that only deals in name brand over-the-counter drugstore products. With our purchasing power we are able to offer great prices on the products we stock. If we cannot get a product for the right price we will not stock it. This is why our inventory is constantly changing. Many of the products on our web site may have slight cosmetic flaws to the outer packaging of the boxes (i.e. a nick, a scratch, and or a small dent in the outer packaging). These flaws are in the packaging only and have no effect on the product within. From time to time, we will offer products with short expiration dates at extremely low prices. In these cases the products will be clearly marked with a expiration date in the products title. Based on these conditions, we are able to purchase items at deeper discounts and subsequently offer these savings to our on-line customers.

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Where do you buy your merchandise?

We purchase our products from a variety of secondary wholesale distributors. These suppliers consist of liquidation and closeout specialists, large retail wholesale stores, reclamation centers and other alternate sources suppliers.

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How do I know that your products are legitimate and authentic?

Management of our company has over 25 years of experience in wholesale distribution of over the counter products and health & beauty aids. Our staff is trained to inspect each and every single unit that comes through our facility. We check lot numbers, UPC codes, expiration dates and outer packaging seals. We guarantee the integrity of our goods. We will only purchase products that are acquired legally and legitimately. Furthermore, we have a policy of 100 % customer satisfaction. If our customers are dissatisfied for any reason, we will either exchange their order or offer a full refund.

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What if I am a retailer that is interested in buying larger quantities and on a consistent basis?

Our primary business is in serving retail establishments like yourself with perfect quality products at well below WAC. We are service oriented and fiercely completive on our prices. Please email us at CustomerService@OTCWholesale.com regarding the products you are interested in and we will get back you as soon as possible.

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What do you mean by Free Shipping?

There are never any handling charges with OTCWholesale.com and no shipping charges on orders over $49.99 within the Continental United States.* Free shipping is available on our ground shipment method only, and does not apply to packages weighing over 10 lbs. Ground shipments are sent by using a variety of carriers, including US Post Office, FedEx and UPS. We have found very little difference in delivery time between First Class and Priority Mail. Generally, orders placed Monday through Friday will arrive in 4-5 business days (within the Continental USA). We ship packages under 13oz by USPS First Class Mail. Larger packages may be shipped via US Post Office, FedEx and UPS. Allow a little more time for weekends and holidays.

* Packages weighing over 10 lbs are not eligible for free shipping.

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What are your shipping costs if my order does not qualify for free shipping?

Currently, we are only shipping to US Domestic addresses and its Territories.

Shipping costs are based on the shipping method you choose and the weight of the shipment:

Ground Shipping (delivery in 5-6 business days):

*Packages over 10 lbs are not eligible for free shipping.

We offer the following expedited shipping options, which include 1 Business Day (Standard Overnight), 2 Business Day (2Day) and 3 Business Day (Express Saver) service available within 48 contiguous states only, no APO, FPO, or PO Boxes.

These options utilize a combination of USPS, Fedex and UPS:

Rates will be determined by Zip Code and Weight of Product

Note: APO and FPO packages are tracked only to initial military distribution center, not to your physical location.

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International Shipping Now Available!

International Check-Out

We have partnered with International Checkout to service our customers Worldwide!

International Checkout provides our customers with safe secure purchasing directly from our shopping cart. Once you have selected the items you wish to purchase in the OTC Wholesale shopping cart, simply click on the International Checkout button located below the shopping cart. Your order will then be transported directly to the International Checkout payment processing secure site. There you will have access to real-time shipping cost information and payment method verification. International Checkout offers some of the lowest international shipping rates available, and is simple to use.

International Customers can save 80% or more by following these simple steps:

  1. Place the items to be purchased in your shopping cart.
  2. Click on the International Checkout button at the bottom of the cart.
  3. Enter your credit card information, shipping and billing.
  4. Sit back and enjoy the savings while we do the rest.

If you would like more information about International Checkout please visit their Customer Care website: Click Here.


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I have not received my order or my order was not correct, what can I do?

First, we sincerely apologize for any inconvenience this may have caused and we would like to fix whatever problem has occurred as soon as possible. Please contact us immediately in one of two ways: You may email our customer service team by click on this link CustomerService@OTCWholesale.com or please feel free to call us at our warehouse location 1-800-467-8109.

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Do you offer order tracking?

We offer order delivery tracking on all 1, 2 or 3 day delivery orders. When you request an order to be shipped with 1, 2, or 3 day delivery, you will receive and email including a tracking number from using a variety of carriers, including FedEx and UPS. For all other orders we offer delivery confirmation to insure that you have received your order in a timely fashion. If you would like us to add tracking to your order or have special delivery considerations, please let us know in the comments section of the order form or email us at CustomerService@OTCWholesale.com. Please include your name and order number in all correspondence.

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What is your returns policy?

Your satisfaction with your order is important to us. We offer a 30-day return policy including a 15% restocking fee to cover shipping and processing costs. We cannot accept any product that has been opened, has a broken seal or shows signs of tampering. If you try a product and are unsatisfied with the products performance in some way, please contact the manufacturer to arrange for compensation. Arranging a return with OTCWholesale is easy. Simply email or call us to request a return authorization, ship the product to our warehouse with the RMA clearly written on the outside of the package and we will credit your account or send you the product you have requested. Returns cannot be accepted without a return authorization number. You can email us here: CustomerService@OTCWholesale.com. Please include your name and order number in all correspondence.

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Why have you cancelled my order?

OTC Wholesale will always contact you with a reason before cancelling any order via email. Accurate billing information, recipient/ address conflicts, and running out of stock are cancellation reasons.

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Why do you request an email address when I place an order?

An email address does help with communication with an order. We sent confirmation and tracking emails standard for every order. We also would contact your via email if ether is a problem with an order. This email address or your private information will never be sold.

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Why do you request a phone number with every order?

We are not planning to use your phone number unless it is truly needed. Sometimes your delivery person gets lost and needs directions for accurate delivery. Fed EX and UPS require this information for this reason. We have also noticed an increase in typos with more use of hand held devices such as cell phones and tablets. We want to make sure your package gets where you want it to go.

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Why are you stating that I am not at my address?

OTC Wholesale uses several methods to verify that accurate information is being used for each order. We take fraud seriously and do our part to help combat fraudulent use of identities. These programs help us to verify the name that is listed at the address. If you are on vacation, the delivery company may not be authorized to deliver to the address in your name. We will sometimes require that delivery is to the billing address of the card used if the name is not listed at the address. If you are shipping to an alternate address, using PayPal as a payment method will alleviate this problem. We are sorry for this inconvenience.

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What if I am an International customer placing an order shipping to a US address?

Card processors will not be able to verify your billing address from another country. I would suggest using PayPal as a payment method to your US address. You may also chose to use International Checkout to either your International Address or your US address.

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Why cant you accept my International billing address?

Unfortunately the card processor cannot verify a billing address from outside the US. Without this verification we unfortunately cannot ship your order. You may however, use PayPal to a US address listed on the account.

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Why do you restrict shipping to a freight forwarder or commercial mail receiving center?

Shipping to a freight forwarder or commercial mail receiving center is not a problem when billing and shipping match. Unfortunately we may restrict orders to the billing address when it involves these locations due to fraudulent use. I suggest updating your card processing billing to reflect this address and you should not have this problem. Additionally, using PayPal to your chosen shipping address will alleviate this problem.

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How do I know what my billing address is?

If you are uncertain, contact your card processor. The billing address should be the address that your credit card bill goes to. This is not the address on the back of your credit card. If you receive your bill electronically, log onto your account and view what information your credit card company has on file.

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Why am I having trouble with my prepaid card when placing an order?

Unfortunately most prepaid credit cards do not have a billing address associated with the card. Because the billing address cannot be verified many times orders using these cards will be cancelled. Since we verify billing before processing the order and we are unable to verify the billing address with these cards and subsequently the order may be cancelled. We are sorry for this inconvenience.

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Why do I see two lines that look like charges on my credit card statement online?

OTCWholesale accepts an authorization as the order is received to check that accurate information has been input. Once we accept this information, we then charge the card. This will cause the authorization and charge to be on two separate lines. The authorization does disappear and this system makes it impossible to double charge your card. If you are concerned please contact us so that we may check your order.

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Do I need a prescription for Test Strips?

No.

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Do I need a prescription for Insulin Syringes?

Please check with your state and local area and abide by your state and local laws for purchasing syringes.

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Do you take insurance? (Medicare, Medicaid, etc.)

No, we do not bill directly to insurance. You file for reimbursement on your own. Whether or not an item is covered is between you and your insurance company. Many of our customers are successfully being reimbursed by their private insurance. We will be more than glad to help with any documentation and information needed by your insurance company.

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What unit do you recommend?

We cannot recommend or suggest a unit. These are medical devices. You need to speak with your doctor or physical therapist for a recommendation.

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How long does shipping take?

We ship out in 1 to 2 business days and it usually takes about 3 to 5 business days for the package to reach its destination. (Excludes AK, HI, VI, PR, Military). We offer Expedited Shipping to the Continental US for an additional charge.

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Where are you located?

Fort Lauderdale, Florida

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Do you take checks/money orders?

No, unfortunately, we do not accept checks or money orders at this time.

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Do I need a prescription for a unit?

Please check with your state and local area and abide by your state and local laws for purchasing a unit. Prescriptions are to be faxed to: 1-800-467-8109.

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